Privacy Policy

Lowbank Shoes operates this online store and website, including all related information, features, tools, content, products and services, in order to provide you with a curated shopping experience (the “Services”). Lowbank Shoes is powered by Shopify, which enables us to provide our Services to customers in the United Kingdom and internationally.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, interact with our Services, or make a purchase. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail regarding the collection and processing of your personal data.

By accessing or using any part of our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

"Personal information" means data that can identify you or can reasonably be linked to you. It does not include anonymised or de-identified information.

Depending on how you use our Services, we may collect and process the following categories:

Contact Information

• Name
• Billing address
• Shipping address
• Email address
• (If provided) Phone number

Payment and Financial Information

• Payment card details (processed by Shopify and its payment partners)
• Billing information
• Transaction details

Account Information

• Username and password
• Preferences and saved settings

Order & Transaction Information

• Items viewed, added to cart, purchased, returned, exchanged or cancelled
• Order history

Communications

• Emails and messages exchanged with our support team

Device Information

• IP address
• Browser type
• Device identifiers
• Network information

Usage Data

• How you navigate and interact with the website
• Pages visited, time spent, clicks and other usage information

2. How We Collect Personal Information

We may collect personal information in the following ways:

Directly from you

When you place an order, create an account, subscribe to newsletters, contact us, or otherwise provide information through the Services.

Automatically

Through cookies, analytics tools, and Shopify technology when you browse our website or interact with our Services.

From Service Providers

Including payment processors, analytics providers, logistics and fulfilment partners, and other vendors who assist us in operating the Services.

From Third Parties

Such as advertising and marketing partners, where permitted by law.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

To Provide and Operate Our Services

• Process and fulfil orders and payments
• Deliver orders to the United Kingdom and other destinations
• Store and remember your preferences and shopping history
• Enable account creation, login and management
• Provide order confirmations and tracking updates
• Support returns, exchanges and refunds
• Improve website performance and personalise your experience

Marketing & Advertising

• Send promotional emails and marketing communications (you may unsubscribe at any time)
• Show targeted advertisements based on browsing and purchase history
• Measure the performance of our campaigns and promotions

Security & Fraud Prevention

• Verify your identity and authenticate users
• Detect, prevent and investigate potential fraud and unauthorised activity
• Maintain a secure checkout and account environment

Customer Support

• Respond to your enquiries and support requests
• Communicate updates about your orders and our Services

Legal Compliance

• Comply with applicable laws and regulations
• Respond to lawful requests, investigations and legal processes

4. How We Share Personal Information

We may disclose your personal information to third parties in the following circumstances, always subject to this Privacy Policy:

Shopify

Our store is hosted on Shopify, which processes personal information to operate and support the Services. Your data may be processed by Shopify in different countries. For more information, please see the Shopify Consumer Privacy Policy.

Service Providers

We share information with vendors who perform services on our behalf, such as:

• Payment processing
• Order fulfilment and shipping
• Customer service tools
• Data storage and hosting
• Marketing and analytics

Business Partners

We may share limited information with advertising and marketing partners to show you relevant offers and measure campaign performance, where permitted by law.

When You Direct Us

We may share information at your request, for example to ship an order to a third party or when you interact with social media integrations.

Affiliates

We may share information within our corporate group, where applicable, for internal administrative purposes.

Legal and Business Transfers

We may disclose personal information in connection with:

• A merger, acquisition, or sale of assets
• Bankruptcy or similar proceedings
• Compliance with legal obligations and law enforcement requests
• Enforcing our terms, policies, or protecting the rights and safety of us, our users, or others

5. Relationship with Shopify

Our Services are hosted by Shopify. Shopify may collect and process personal information about your interaction with our store and other merchants, in order to operate, improve, and protect the Shopify platform.

Shopify may also provide enhanced features using data aggregated from multiple stores. In these cases, Shopify is responsible for its own processing of personal information. To learn more about how Shopify uses your information and your rights in relation to Shopify’s processing, please visit:

https://privacy.shopify.com/en

6. Third-Party Websites and Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

7. Children’s Data

Our Services are not intended for children under the age of majority in your jurisdiction, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

8. Security and Retention of Your Information

We take reasonable measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

We retain personal information for as long as necessary to:

• Provide our Services and fulfil orders
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

9. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

• Right to Access / Know: to request a copy of the personal information we hold about you.
• Right to Delete: to request deletion of your personal information, subject to legal obligations.
• Right to Correct: to request correction of inaccurate personal information.
• Right to Portability: to receive your data in a structured, commonly used and machine-readable format, where applicable.
• Marketing Preferences: you may opt out of marketing emails at any time using the unsubscribe link in our emails.

To exercise your rights, you may contact us using the details in the “Contact” section below. We may need to verify your identity before processing your request. You also have the right to lodge a complaint with your local data protection authority.

10. International Transfers

We may transfer, store and process your personal information outside the country where you live, including in the United States and other countries that may have different data protection laws.

When we transfer personal data from the UK or the European Economic Area to countries which do not provide an adequate level of data protection, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other reasons. The updated version will be posted on this page with an updated “Last Updated” date.

12. Contact

If you have any questions about this Privacy Policy or how we handle your personal information, or if you wish to exercise your rights, you may contact us at:

Email: contact@lowbankshoes.uk
Opening Hours: Mon to Fri, 10:00 – 18:00

Operated by: Lowbank Shoes LTD
Westfield London
Ariel Way, Shepherd’s Bush, London, W12 7SL